Privacy Policy

Last updated: 2 October 2026

Who we are

This website is operated by V2S Services Pte. Ltd. (UEN 202516207H), a company registered in Singapore with its office at 51 Ubi Avenue 1, #05-07, Paya Ubi Industrial Park, Singapore 408933. In this policy, “V2S”, “we” and “us” refer to V2S Services Pte. Ltd.

We are committed to handling personal data in line with the Personal Data Protection Act 2012 (PDPA).

What this policy covers

This policy explains how we collect, use, disclose and protect personal data when you visit this website or contact us by WhatsApp, phone or email about our services.

Personal data we collect

We only collect personal data that you choose to give us, or that is needed to provide our services. This may include:

• Your name, phone number and email address
• Your service address and property type
• Details, photos and videos of the work you need
• Records of quotations, invoices, payments and our communications with you

This website does not have contact forms or user accounts, and does not ask you to submit personal data through the site.

How we use your personal data

We use your personal data to:

• Respond to your enquiries and prepare quotations
• Schedule, carry out and follow up on work at your property
• Issue invoices and keep business and accounting records
• Meet legal and regulatory requirements

We do not sell your personal data, and we do not use it for marketing without your consent.

Consent and withdrawal

By contacting us and providing your details, you consent to us using them for the purposes above. You may withdraw consent at any time by contacting us. If withdrawing consent means we can no longer provide a service, we will explain this to you.

Disclosure to third parties

We may share personal data only where needed to provide our services or meet legal obligations, for example with:

• Specialist contractors or licensed professionals engaged for your job
• Building management, where approval or access is required
• Our IT, hosting and accounting service providers
• Government agencies or authorities where required by law

We require third parties who handle personal data on our behalf to protect it.

Messaging and third-party services

If you contact us by WhatsApp, your messages are also handled by WhatsApp under its own privacy policy. Opening Google Maps from this website is subject to Google’s privacy policy.

Protection and retention

We take reasonable security measures to protect personal data from unauthorised access, use, disclosure, loss or modification.

We keep personal data only for as long as it is needed for the purposes it was collected for, or as required for legal or business reasons. After that, it is deleted or anonymised.

Accuracy, access and correction

Please let us know if your personal data changes. You may ask to see the personal data we hold about you, or ask us to correct it, by contacting our Data Protection Officer. We will respond within a reasonable time, as provided for under the PDPA.

Transfers outside Singapore

Some of our service providers may store data outside Singapore. Where this happens, we take steps to ensure the data is protected to a standard comparable to the PDPA.

Cookies

This website does not use advertising or analytics cookies. See our Cookie Policy for details.

Data Protection Officer

For questions, access or correction requests, or to withdraw consent, contact our Data Protection Officer at admin@v2sservices.com or write to 51 Ubi Avenue 1, #05-07, Paya Ubi Industrial Park, Singapore 408933.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.