Frequently asked questions

We’re a Singapore home repair and handyman company. Our twelve services cover aircon, plumbing, electrical, handyman jobs, painting, flooring, carpentry, renovation, tiling, waterproofing, ceiling and wall works, and landscaping.

HDB flats, condominiums and landed homes.

Yes. Many jobs do, such as a bathroom leak that needs plumbing, waterproofing and tiling. We coordinate the work as one job with one quotation.

WhatsApp, call or email us with what needs doing. Photos or a short video help. We quote from photos where we can, or arrange a visit if we need to see the problem.

It depends on the job. We’ll tell you before any site visit whether an inspection charge applies.

The scope of work, the price and the terms that apply. If anything changes once work starts, we explain it and confirm with you first.

It depends on the job and our schedule that week. Message us your preferred dates and we’ll confirm the earliest available slot.

For most jobs, someone needs to let us in and check the work at the end. We can discuss arrangements when booking.

Yes. Tell us your condo’s working hours and any approvals needed, and we’ll plan the work around them.

Payment methods and terms are stated on your quotation and invoice.

For some larger jobs a deposit may apply. If it does, it is stated on the quotation before you agree to the work.

We serve customers across Singapore, subject to service availability and job requirements. Send us your postal code and property type, and we’ll confirm availability for your area.

Message us on WhatsApp with photos and say that it’s urgent. We’ll tell you how soon we can attend; availability depends on the schedule that day.

For water leaks, turn off the water supply. For electrical faults, switch off the affected circuit if it’s safe to do so. For a leaking aircon, switch the unit off.

Many Singapore households service their units every three to four months because of the humidity and daily use. Units that run for long hours, or homes with pets or nearby construction, may need it more often.

General servicing cleans the filters, coil surface and drain. Chemical cleaning uses a cleaning solution on the coil and blower to remove buildup that a normal service can’t reach. We only recommend chemical cleaning when the unit needs it.

The usual causes are a choked drain pipe, a dirty coil or a unit that isn’t level. Send us a photo or video of the leak on WhatsApp and we’ll tell you what needs checking.

Tell us the brand and model when you contact us, and we’ll confirm whether we can service it.

Mould and bacteria build up on the coil and blower in humid conditions. Cleaning the unit usually solves it.

Yes. Switch it off, put a towel underneath to protect the floor, and send us a photo of the leak.

Yes. Tell us whether the sink drains slowly or not at all, and whether other drains in the home are affected.

We can inspect and tell you what we find, so you can discuss it with your neighbour or building management.

For simple jobs like replacing a tap, a photo is often enough to quote. Leaks and blockages usually need us to see the problem first, and we’ll tell you that upfront.

It can be a leaking pipe or failed waterproofing in the bathroom above. We check which one it is before recommending any work.

Usually, yes. Send us the product details or a photo so we can confirm it fits your existing connections.

Turn off the water supply at the main valve first, then WhatsApp us photos so we can advise on next steps.

Often, yes, if the ceiling and wiring can support it. Send a photo of the ceiling point and the fan model.

Common causes include a faulty appliance, moisture in a socket or an overloaded circuit. Note which appliance or area was in use when it tripped, and tell us when you contact us.

Usually, yes. Send us the product link or photos so we can check the mounting and wiring needs first.

Electrical works should be carried out or supervised by an appropriately licensed electrical worker where required. Where required, V2S may coordinate with the appropriate licensed professional. We’ll tell you if your job falls into that category before any work starts.

Stop using it. Switch off that circuit at the distribution board if you can do so safely, then contact us.

Yes. Send us the full list with photos, and we’ll tell you how long it should take and quote it together.

We bring our tools and standard fixings. For items like shelves or curtain tracks, let us know whether you’ve bought them or want us to advise.

Yes, with the right drill bits. Tell us where on the wall so we can plan around pipes and wiring.

Yes. Send us the product names so we can estimate the time needed.

Some works in HDB flats need an HDB permit, and condominium managements usually require approval and set working hours. We’ll tell you what applies to your plans.

Yes. A kitchen, a bathroom or a single bedroom can be done on its own.

We visit, take measurements and discuss what you want, then send an itemised quotation for you to review.

For smaller jobs, usually yes. For kitchens and bathrooms, we’ll discuss how to keep part of the home usable.

It depends on room size, wall condition and the number of coats. Send photos and room sizes, and we’ll include a time estimate with the quote.

Yes. Tell us the brand and colour codes, or ask us to suggest options for your room.

No. We move furniture away from the walls where possible and cover everything before painting.

Only after the source of the water is fixed, otherwise the stain comes back. If the leak is from failed waterproofing, see our waterproofing service.

In many cases, yes, if the tiles are flat and firmly bonded. We check the floor before confirming.

Waterproof vinyl and SPC can work in kitchens. Bathrooms with wet floors are usually better tiled. We’ll advise based on how the room is used.

New flooring adds a few millimetres. We check door clearance and trim doors where needed.

It depends on the floor area and how much preparation the base needs. We include a time estimate with the quote.

It depends on the design and the number of pieces, because items are made after measuring. We give you a timeline with the quotation.

Often, yes. Hinges, doors, drawer runners and some panels can be replaced. Send photos and we’ll advise.

Yes. We agree the layout and dimensions with you before fabrication starts.

Tell us your preferences and budget, and we’ll recommend suitable boards, laminates and fittings.

Tiles can lift because of temperature changes, poor bonding or movement in the floor. We check how many tiles are affected before recommending replacement or retiling.

Yes, if matching tiles are available. If they aren’t, we’ll suggest options.

Retiling a bathroom floor usually means redoing the waterproofing underneath. We’ll explain what your bathroom needs.

Certain tiling works in HDB flats require a permit. We’ll tell you whether yours does.

Signs include ceiling stains in the unit below, damp walls next to the bathroom and water seeping under the door. A leak check confirms the cause.

Contact us with photos from both units. We’ll check whether it’s a pipe leak or a waterproofing problem.

Not always. Some seepage can be treated through grout and joints. Failed floor waterproofing usually means removing the tiles. We’ll explain the options after checking.

It depends on the membrane system and the curing and testing time. We’ll give you the timeline before work starts.

It hides pipes and wiring, creates space for recessed or cove lighting, and can make a room look more finished.

Most cracks can be repaired and repainted locally. Cracks that keep coming back may need reinforcement, which we’ll explain.

Board partitions are lighter than brick walls and can be removed later. Ask us what’s allowed in your home.

It depends on the property type and the work involved. We’ll tell you what applies before starting.

Let us know when you contact us. Waste removal can be included in the quote.

Many tropical plants do well, but the right choice depends on sunlight and drainage. We can suggest options once we’ve seen the space.

Tell us how often you’d like maintenance, and we’ll quote for it.

Send photos of the planters and what you’d like done, and we’ll tell you what we can do.